Return & Exchange Policy

At Haydena, we strive to ensure your satisfaction with every purchase. Please read our return and exchange policy carefully as it applies to both online and in-store purchases.

  • SALE and 'On Offer' Items:
    All SALE and 'on offer' items are non-returnable, non-refundable, and non-exchangeable.

  • Non-SALE Items:
    If you are not completely satisfied with your purchase due to a defect, you may return it within 7 days of the purchase date for an exchange.

Exchange Conditions:
We are happy to offer exchanges if the following conditions are met:

  1. Items must be in their original condition, unworn, unaltered, and unwashed.
  2. All tags must be attached.
  3. Merchandise should be returned in a single package.

Important Notes:

  • Exchanges are only available for the same item in a different size, subject to stock availability.
  • Returns sent separately from the original order may be refused.
  • Shipping costs for returns are the customer’s responsibility.

Please note that refunds are not provided under any circumstances.

For further assistance or questions, feel free to contact our customer care representatives through the contact page.

Terms and conditions apply to both online and in-store purchases.